Last updated: August 21, 2026
Introduction
Agidel Insurance Agency (“Agidel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your information, including text message (SMS) communications.
This policy applies to information collected through our website, over the phone, and through our customer portal.
Information We Collect
Depending on how you interact with us, we may collect:
– Contact information: name, business name, mailing address, phone number, and email address.
– Insurance and quoting information: DOT/MC number, business type, driver information (name, license number, date of birth, driving history), vehicle information (VIN, year, make, model, value), cargo/commodity information, and coverage preferences.
– Supporting documents: loss runs, IFTA filings, lease agreements, driver’s license copies, MVR (motor vehicle record) reports, and similar documents you or your representatives upload or provide to us.
– Communications: records of calls, emails, and text messages between you and our agency.
We collect this information directly from you over the phone, through our online customer portal, or through documents you provide in order to prepare and obtain insurance quotes on your behalf.
How We Use Your Information
We use the information we collect to:
– Prepare, submit, and obtain insurance quotes from carriers and general agents on your behalf.
– Verify and complete the information needed to process your insurance application.
– Communicate with you about your quote, application, or policy, including by phone, email, and text message.
– Maintain accurate records as required by insurance industry regulations.
– Improve our services and respond to your inquiries.
Text Message (SMS) Communications
If you provide your mobile phone number to us (Ex: when calling to request a quote) we may send you a text message containing a secure link to our customer portal, where you can verify the information we have on file and provide any additional details needed to complete your insurance quote.
– Consent: You consent to receive this text message verbally, at the time you provide your phone number to an Agidel representative in connection with your quote request.
– Message frequency: Message frequency varies based on your active quote request. In most cases, you will receive a single text message per quote request, not a recurring series of messages.
– Message and data rates may apply
– Opt-out: You may reply STOP at any time to stop receiving text messages from us, or HELP or assistance.
– No sharing of mobile numbers for marketing: We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes. Your mobile number is used solely by Agidel Insurance Agency to communicate with you about your own insurance quote or policy.
Your Rights and Choices
You may:
– Request access to, correction of, or deletion of your personal information, subject to our recordkeeping obligations under insurance regulations.
– Opt out of text message communications at any time by replying **STOP**.
– Contact us with any privacy-related questions or requests using the information in Section 11.
Depending on your state of residence, you may have additional rights under applicable state privacy laws.
Data Retention
We retain your information for as long as necessary to service your insurance needs and as required by applicable insurance recordkeeping regulations, after which it is securely deleted or archived in accordance with our internal retention practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.